Terms of Use | PublishBuddy

1. Introduction and Acceptance

Welcome, and thank you for choosing PublishBuddy, a product operated by Methodize Media Pty. Ltd. (ABN 66 603 423 758) ("Company," "PublishBuddy," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of the PublishBuddy website (https://publishbuddy.com), related subdomains, web and mobile applications, browser extensions, application programming interfaces ("APIs"), and other services we provide under the PublishBuddy brand (collectively, the "Service").

These Terms form a legally binding agreement between you and the Company. By creating an account, clicking "I agree" (or a similar control), or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.

If you accept these Terms on behalf of a company, organisation, or other legal entity (an "Organisation"), you represent and warrant that you have authority to bind that Organisation, and "you" refers to that Organisation and its authorised users.

Methodize Media Pty. Ltd. operates other products and services in addition to PublishBuddy. These Terms govern only the PublishBuddy Service and do not apply to any other Methodize Media product, which may be subject to its own separate terms.

IMPORTANT: SECTION 14 (DISCLAIMERS) AND SECTION 15 (LIMITATION OF LIABILITY) LIMIT OUR LIABILITY TO YOU, AND SECTION 18 SETS OUT HOW DISPUTES ARE RESOLVED. NOTHING IN THESE TERMS EXCLUDES OR LIMITS RIGHTS THAT CANNOT BE EXCLUDED OR LIMITED UNDER THE AUSTRALIAN CONSUMER LAW OR OTHER APPLICABLE LAW. PLEASE READ THESE SECTIONS CAREFULLY.

2. Definitions

"Account" means the account you register to access the Service.
"Australian Consumer Law" or "ACL" means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
"Connected Account" means a third-party social media or platform account that you link to the Service.
"Subscription" means a paid plan giving access to specified features of the Service.
"Third-Party Platform" means any third-party service the Service integrates with, including social networks such as Facebook, Instagram, X, LinkedIn, Pinterest, TikTok, YouTube, Threads, Bluesky, Telegram, and Google Business Profile.
"User Content" means any content you or your authorised users upload, create, schedule, publish, or otherwise make available through the Service.

3. Service Overview and Changes

PublishBuddy provides a social media management platform that enables users to create, schedule, publish, and manage content across Third-Party Platforms, analyse engagement metrics, collaborate as teams, access AI-assisted features, and use our APIs. The Service is intended to support individuals, businesses, and agencies in managing their online presence.

We are continually improving the Service and may add, modify, suspend, or discontinue any feature, integration, or part of the Service at any time. Where a change materially reduces the core functionality of a paid feature you are then using, we will give you reasonable prior notice where practicable. This section does not limit any rights you have under the Australian Consumer Law or other applicable law.

4. Eligibility

To use the Service, you must be at least 18 years old and legally able to enter into a binding contract. By using the Service, you represent and warrant that:

You are at least 18 years old;
You have not previously been suspended or removed from the Service;
Your registration details are accurate and you are not barred from using the Service under the laws of your jurisdiction or any applicable sanctions or export-control laws; and
Your use of the Service complies with all applicable laws and regulations and with the terms of any Third-Party Platform you connect.

5. Account Registration, Teams, and Security

To access most features of the Service, you must create an Account. You agree to:

Provide accurate, complete, and current information during registration and keep it updated;
Keep your login credentials confidential and not share them with, or transfer your Account to, any other person;
Be responsible for all activity that occurs under your Account, including activity by users you invite; and
Notify us immediately at [email protected] of any actual or suspected unauthorised use of, or access to, your Account.

If you invite other users to your workspace or Organisation, you are responsible for ensuring they comply with these Terms, and you remain responsible for their conduct and for any User Content they contribute. We may suspend or terminate Accounts that contain false or misleading information, are used for fraudulent activity, or otherwise breach these Terms.

6. Subscriptions, Billing, and Refunds

6.1 Pricing and Payment

Subscription fees are listed on our pricing page. Unless stated otherwise, fees are exclusive of applicable taxes, and you are responsible for any GST, sales, use, withholding, or similar taxes (other than taxes on our income).
By providing a payment method, you authorise us and our third-party payment processors to charge the applicable fees, including recurring fees, taxes, and any usage-based charges, to that payment method.
Payments are processed by compliant third-party payment providers. We do not store complete payment card details.

6.2 Free Trials and Credits

We may offer free trials, promotional credits, or AI usage credits. Unless we state otherwise, trials convert into a paid Subscription at the end of the trial period unless you cancel beforehand, credits have no cash value, are non-transferable, and may expire. We may modify or withdraw trials and promotions at any time.

6.3 Renewal and Cancellation

Subscriptions automatically renew for successive periods (monthly or annually, as selected) at the then-current rate unless cancelled before the renewal date.
You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period.
If you cancel, you retain access until the end of the paid period. Except as required by law (including the Australian Consumer Law) or as expressly stated in these Terms, fees already paid are non-refundable and we do not provide refunds or credits for partial periods or unused features.

6.4 Price Changes

We may change our fees from time to time. We will give you at least 30 days' notice of any price increase that would apply to your next renewal. If you do not agree to the new price, you may cancel before it takes effect; continued use after the change takes effect constitutes acceptance.

6.5 Late or Failed Payments and Chargebacks

If a payment fails or is overdue, we may retry the charge and may suspend or restrict your access to the Service until the outstanding amount is paid. If you initiate a chargeback or payment dispute that we determine to be without a valid basis, we may suspend your Account and recover the disputed amount and reasonable costs.

6.6 Australian Consumer Law

Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If you are entitled to a remedy under those laws, that remedy applies despite anything in this section.

7. Licence and Acceptable Use

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Service for your internal personal or business purposes. You must not, and must not permit any third party to:

Copy, reproduce, distribute, republish, sell, rent, lease, sublicense, or commercially exploit any part of the Service except as expressly permitted;
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
Circumvent, disable, or interfere with security or usage limits, or probe, scan, or test the vulnerability of the Service without authorisation;
Use the Service to build, train, or improve a competing product or service, or to scrape or harvest data other than as permitted through our APIs and in accordance with applicable rate limits;
Introduce malware or use the Service to transmit unsolicited or unlawful communications, or in any way that imposes an unreasonable load on our infrastructure; or
Use the Service in violation of any applicable law, any Third-Party Platform's terms, or these Terms.

Where you access the Service through our APIs, you must also comply with any developer documentation, rate limits, and additional API terms we publish, which form part of these Terms.

8. User Content and Conduct

8.1 Ownership and Licence

As between you and us, you retain all rights in and to your User Content. We do not claim ownership of it. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify (for formatting and technical purposes), transmit, and display User Content solely as needed to operate, provide, secure, and improve the Service, including to schedule and publish content to your Connected Accounts at your direction. This licence ends when your User Content is deleted from our active systems, except for residual copies retained in backups for a limited period or as required by law.

8.2 Your Responsibilities and Warranties

You are solely responsible for your User Content and for your use of Connected Accounts. You represent and warrant that you own or have all necessary rights, licences, and permissions to your User Content, and that your User Content and its publication do not infringe any third party's rights or violate any law or any Third-Party Platform's terms.

You are responsible for ensuring that any content you schedule, publish, or send through the Service, and any messaging or marketing you direct to audiences, complies with all applicable laws, including anti-spam, telemarketing, advertising, and consumer-protection laws (such as the Spam Act 2003 (Cth), and, where applicable, the CAN-SPAM Act, CASL, and the TCPA). You represent that you have obtained all consents required to contact, market to, or process data about your audiences and recipients.

8.3 Prohibited Content and Conduct

You must not use the Service to create, upload, schedule, publish, or distribute content that:

Is unlawful, defamatory, fraudulent, deceptive, or misleading;
Constitutes hate speech, harassment, bullying, threats, or incites violence;
Is sexually exploitative, or that exploits, endangers, or sexualises minors;
Infringes intellectual property, privacy, publicity, or other rights;
Is spam, deceptive advertising, malware, or part of a coordinated inauthentic or fake-engagement scheme; or
Violates the terms, policies, or community standards of any Third-Party Platform.

8.4 Enforcement and Takedown

We are not obligated to monitor User Content, but we may review, remove, or disable access to any User Content, and suspend or terminate Accounts, that we reasonably believe breach these Terms or applicable law, or that expose us or a Third-Party Platform to liability.

8.5 Copyright Complaints and Takedown

We respect intellectual property rights and expect our users to do the same. If you believe content on the Service infringes your copyright or other intellectual property rights, please send a written notice to [email protected] that includes: (a) your contact details; (b) identification of the work claimed to be infringed; (c) identification and location of the allegedly infringing material; (d) a statement that you have a good-faith belief the use is not authorised; (e) a statement, made under penalty of perjury where applicable, that the information is accurate and you are authorised to act; and (f) your physical or electronic signature.

We will review valid notices and may remove or disable access to the material and, where appropriate, notify the affected user, who may submit a counter-notice. We may, in our discretion, terminate the Accounts of users who are repeat infringers.

9. Third-Party Platforms and Integrations

The Service integrates with Third-Party Platforms and other third-party services. Your use of any Connected Account is governed by that platform's own terms and policies, and you are responsible for complying with them. Third-Party Platforms may change, limit, or remove their APIs or access at any time, which may affect the Service. We do not control and are not responsible for the availability, accuracy, security, or data practices of any Third-Party Platform, and we are not liable for any loss arising from a Third-Party Platform's acts, omissions, or changes.

10. AI Features

The Service may include features that use artificial intelligence and machine learning to generate text, images, suggestions, analytics, and other output ("AI Output"). AI Output may be inaccurate, incomplete, or unsuitable for your purposes and may be generated by third-party AI providers. You are responsible for reviewing AI Output before relying on or publishing it, and for ensuring it complies with applicable law and Third-Party Platform terms. To the extent we hold any rights in AI Output generated for you, we assign them to you on generation; however, AI Output may not be unique to you, and we make no warranty that AI Output is original or non-infringing. You must not use AI features to generate content that breaches Section 8.3.

11. Intellectual Property and Feedback

The Service, including all software, designs, text, graphics, trademarks, logos, and other materials (excluding User Content and AI Output assigned to you), is owned by or licensed to the Company and is protected by intellectual property laws. Except for the limited licence in Section 7, no rights are granted to you. You must not use our trademarks or branding without our prior written consent.

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that Feedback without restriction or obligation to you.

12. Privacy and Data Protection

Our collection and handling of personal information is described in our Privacy Policy, which forms part of these Terms. Where we process personal information on your behalf in providing the Service (for example, information about your audience), you are responsible for ensuring you have the necessary rights and consents, and you appoint us as your processor to handle that information in accordance with our Privacy Policy and applicable law.

13. Term, Suspension, and Termination

These Terms apply while you use the Service. You may stop using the Service and close your Account at any time. We may suspend or terminate your access (in whole or in part), with or without notice, if you:

Breach these Terms;
Engage in fraudulent, unlawful, or abusive behaviour, or create risk or legal exposure for us or a Third-Party Platform;
Fail to pay fees when due; or
Where required to comply with law or a Third-Party Platform's requirements.

On termination, your right to use the Service ends. For a reasonable period after termination (and except where prohibited by law or where the Account was terminated for serious breach), you may request an export of your User Content; after that period we may delete it. Sections that by their nature should survive termination (including Sections 8.1, 11, 14, 15, 16, 17, 18, and 19) survive.

14. Disclaimers

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your requirements, or that content will always be published successfully to Third-Party Platforms.

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy you may have under the Australian Consumer Law or other applicable law that cannot be excluded ("Non-Excludable Rights"). Where we are permitted to limit our liability for a breach of a Non-Excludable Right in respect of services, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

15. Limitation of Liability

Subject to Section 14 and to the maximum extent permitted by law:

Neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunities, even if advised of the possibility of such loss; and
Our total aggregate liability arising out of or in connection with the Service and these Terms will not exceed the greater of (a) the total fees you paid to us for the Service in the 12 months immediately before the event giving rise to the liability, or (b) AUD $100.

These limitations apply to all claims, whether based in contract, tort (including negligence), statute, or otherwise. Nothing in this section limits liability that cannot be limited by law, including for fraud, or in respect of Non-Excludable Rights as described in Section 14.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless the Company and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and reasonable costs (including legal fees) arising out of or related to: (a) your User Content; (b) your use of the Service or Connected Accounts; (c) your breach of these Terms or applicable law; or (d) your violation of any third party's rights or any Third-Party Platform's terms. We will notify you of any such claim and may, at our option, participate in the defence. This indemnity is reduced to the extent the relevant loss was caused by our own breach or negligence.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. Subject to Section 18, you and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them. If you are a consumer, this clause does not deprive you of the protection of mandatory consumer-protection laws of the country in which you reside.

18. Dispute Resolution

If a dispute arises out of or in connection with these Terms or the Service, the parties agree to first try to resolve it informally. You should contact us at [email protected] with a written description of the dispute, and the parties will negotiate in good faith for at least 30 days.

If the dispute is not resolved within that period, either party may refer it to mediation administered by the Australian Disputes Centre in Sydney before commencing court proceedings, except that either party may at any time seek urgent injunctive or equitable relief from a court, and either party may pursue a claim through a relevant tribunal or small-claims process where available. Nothing in this section limits your rights under the Australian Consumer Law or your right to make a complaint to a regulator.

19. General

Entire Agreement. These Terms, together with the Privacy Policy and any order or plan you select, are the entire agreement between you and us regarding the Service and supersede any prior agreements.
Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in force.
No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets, on notice to you.
Force Majeure. Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including outages of Third-Party Platforms, internet or infrastructure failures, natural disasters, or government action.
Notices. We may provide notices to you by email or through the Service. You may contact us as set out in Section 21.
Relationship. The parties are independent contractors; nothing in these Terms creates a partnership, agency, or employment relationship.
Export and Sanctions. You must comply with applicable export-control and sanctions laws and must not use the Service if you are subject to such restrictions.

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice by email, through the Service, or by posting a notice on our website, and update the "Last updated" date above. Changes take effect on the date stated in the notice. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service.

21. Contact Information

If you have any questions about these Terms, please contact us at:

Methodize Media Pty. Ltd. (ABN 66 603 423 758)
Sydney, Australia
Email: [email protected]

22. Additional Terms for Mobile Applications

If you download or use our mobile applications from a third-party app store or distribution platform (each, an "App Store," including the Apple App Store and Google Play), the following additional terms apply and prevail over any conflicting provision in these Terms with respect to that application. Your use of the application is also subject to the App Store's applicable terms of service and usage rules.

22.1 General (All App Stores)

We grant you a limited, non-transferable licence to use the application on any device that you own or control, as permitted by the applicable App Store usage rules. You must comply with all applicable App Store terms, and you are responsible for any fees charged by the App Store. The application may automatically download and install updates, which are covered by these Terms.

We are solely responsible for providing any maintenance and support for the application. If you have any questions, complaints, or claims regarding the application, or need support, please contact us at [email protected].

22.2 Apple App Store

If you obtained the application through the Apple App Store, you acknowledge and agree that:

These Terms are between you and Methodize Media Pty. Ltd. only, and not with Apple Inc. ("Apple"). Apple is not responsible for the application or its content.
Apple has no obligation to provide any maintenance or support services for the application.
In the event the application fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the application; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our responsibility, not Apple's.
We, not Apple, are responsible for addressing any claims relating to the application or your use of it, including (a) product liability claims; (b) any claim that the application fails to conform to a legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
In the event of a third-party claim that the application or your use of it infringes that third party's intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement, and discharge of any such claim, to the extent required by these Terms.
You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
You must comply with applicable third-party terms when using the application. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you as a third-party beneficiary.

22.3 Google Play

If you obtained the application through Google Play, your use is also governed by the Google Play Terms of Service. To the extent of any conflict between these Terms and the Google Play Terms of Service regarding your use of the application obtained through Google Play, these Terms govern as between you and us, except where the Google Play Terms of Service require otherwise.